Responsible Gaming
at gooi111

Age Restriction & Player Eligibility

gooi111 operates strictly as an adults-only platform. Under no circumstances may any person under the age of 18 create an account, deposit funds, or participate in any game or betting activity on the gooi111 platform. This rule is absolute and non-negotiable — it applies to every player across every city in Bangladesh, whether in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, or Cox's Bazar.

During the account registration process, all new players are required to confirm that they are 18 years of age or older. As part of our Know Your Customer (KYC) verification process, gooi111 will request government-issued identity documentation to confirm the player's date of birth before full account access is granted. Any account found to belong to a person under the age of 18 will be closed immediately, all funds will be frozen, and the matter will be escalated in accordance with applicable legal requirements.

We also strongly encourage parents and guardians to make use of internet filtering and parental control software if there is any risk that a minor in their household could access the gooi111 website. For further information on protecting young people from online gambling content, please see the Protecting Minors section below.

Recognising Problem Gambling

For the overwhelming majority of gooi111 players, gambling is a fun, recreational activity — a way to enjoy cricket matches, card games, and slots with a stake that adds to the entertainment. However, for some individuals gambling can develop into a compulsive pattern that causes genuine harm. Recognising the early warning signs is the most important step toward getting back in control.

Ask yourself honestly whether any of the following statements apply to your current relationship with gambling. If you recognise more than two or three of these patterns in your own behaviour, we strongly encourage you to use the tools on this page and to reach out to the gooi111 support team.

Player Protection Tools

gooi111 provides every registered player with a comprehensive set of responsible gaming tools that can be accessed directly from the account settings panel. All tools are free of charge, take effect promptly, and can be applied without requiring any explanation or justification. Below is a summary of the key tools available to you.

Self-Exclusion Programme

Self-exclusion is the strongest player protection tool available on gooi111, and it is designed for players who feel that gambling is causing them harm and they need a definitive break from the platform. When you self-exclude, gooi111 will immediately close your account to all gaming and betting activity, suspend all bonus and promotional communications, and flag your account to prevent re-registration during the exclusion period.

How to Apply for Self-Exclusion

• 1
  Log in to your gooi111 account and navigate to the Responsible Gaming section within your account settings panel. Select the Self-Exclusion option.
• 2
  Choose your exclusion period. Available options are: 6 months, 1 year, 3 years, 5 years, or Permanent (indefinite). Permanent self-exclusion can only be reversed after a minimum of 5 years has elapsed and after a mandatory review process.
• 3
  Confirm your request. Self-exclusion takes effect within 24 hours of confirmation, and you will receive an email notification to the address registered on your account once the exclusion is active.
• 4
  Alternatively, contact the support team directly at support@gooi111.app to request self-exclusion by email. Include your registered username or email address and your chosen exclusion duration. The team will process your request and confirm activation within 24 hours.

If your self-exclusion period has expired and you wish to return to the gooi111 platform, you must contact the support team in writing to request reinstatement. There is a mandatory 7-day reflection period before reinstatement can be processed, during which the support team may provide you with responsible gaming resources and a brief self-assessment. gooi111 strongly encourages all returning players to immediately set deposit limits and session time limits upon reinstatement.

Deposit Limits & Spend Controls

One of the most effective ways to maintain control over your gambling spend is to set a deposit limit before you begin playing. gooi111's deposit limit tool allows you to cap the total amount of BDT (৳) that can be loaded into your account over a defined time period. Limits can be set at three levels:

• Daily Deposit Limit: The maximum total amount you can deposit within any single calendar day (Bangladesh Standard Time, UTC+6). For example, setting a daily limit of ৳2,000 means that once you have deposited ৳2,000 within a 24-hour window, no further deposits will be accepted until the following day.
• Weekly Deposit Limit: The maximum total amount you can deposit within any rolling 7-day period. Weekly limits are ideal for players who spread their gaming activity across multiple sessions during the week.
• Monthly Deposit Limit: The maximum total amount you can deposit within any rolling 30-day period. Monthly limits provide the broadest view of your spend and are well-suited for players who want to budget gambling as part of their wider monthly finances.

Increasing and Decreasing Limits

A decrease in your deposit limit takes effect immediately — the lower limit applies from the moment you save the change. An increase in your deposit limit, by contrast, is subject to a mandatory 7-day cooling-off period before the higher limit becomes active. This asymmetric design is intentional: it ensures that a player acting impulsively in the heat of the moment cannot instantly raise their own limit and override a previously considered decision to restrict their spending.

Time-Out & Reality Checks

Not every player who needs a break requires full self-exclusion. gooi111 offers shorter-duration cooling-off options — collectively called time-outs — that suspend your account's gaming features for a defined period while keeping the account itself open. Time-outs are appropriate when you feel you are playing too frequently or for too long in individual sessions, but do not need the full scope of a self-exclusion.

Available Time-Out Durations

• 24-Hour Time-Out: A one-day break from all gaming and betting activity. Suitable for players who have had an unexpectedly long session and want to enforce a mandatory rest before playing again.
• 48-Hour Time-Out: A two-day break. A useful option following a particularly large loss or when you are feeling emotionally reactive about your recent gambling results.
• 7-Day Time-Out: A one-week break. Recommended when you have noticed a pattern of playing more frequently than you intended over recent weeks.
• 30-Day Time-Out: A full month's break. For players who want to step back for a meaningful period without committing to a formal long-term self-exclusion.

Once a time-out is activated, it cannot be shortened or cancelled before the chosen duration expires. This is a deliberate feature — it removes the temptation to override your own decision during a moment of impulse. All time-outs take effect within minutes of activation from your account settings, or can be applied immediately by the support team upon request.

Reality Check Notifications

Reality checks are periodic on-screen messages that appear during an active gaming session, reminding you of how long you have been playing and how much you have wagered in that session. They are a lightweight tool — they do not interrupt your session or force you to stop — but they consistently prompt you to make a conscious, informed choice about whether to continue.

You can configure reality check intervals of 15 minutes, 30 minutes, or 60 minutes from your account settings. Each reality check notification will display your current session duration, total amount wagered in the session, and a prompt asking whether you wish to continue or end your session. The decision remains yours, but the information is always visible.

Protecting Minors

gooi111 takes the protection of minors extremely seriously. Our platform is designed, marketed, and operated exclusively for adults aged 18 and above. We do not direct any marketing content toward individuals who are, or who may be, under the age of 18, and we do not publish content that could be characterised as appealing primarily to minors.

We recognise, however, that in a household shared between adults and children, it is possible for a minor to inadvertently encounter the gooi111 website on a shared device. We strongly recommend that adults who share devices with minors take the following precautions:

• Always log out of your gooi111 account when you have finished playing, and do not save your login credentials in a shared browser.
• Enable parental control software on shared computers, tablets, and smartphones. Reputable options include tools built into major operating systems (Windows Family Safety, Apple Screen Time) as well as third-party solutions.
• Use browser-level content filtering where available to block gambling-related websites on shared devices.
• Keep your gooi111 account password confidential and do not share it with any other person, including other adults in the household.
• Be aware of how much time young people in your household spend online and have open, age-appropriate conversations about the risks of gambling.

If you suspect that a minor has accessed your gooi111 account or has attempted to register an account on the platform, please contact the gooi111 support team immediately at support@gooi111.app. We will investigate the matter promptly and take all appropriate action, including account closure and, where applicable, notification to relevant authorities.

Getting Help & Support Contacts

If you are concerned about your own gambling — or about the gambling behaviour of someone you care about — please do not wait. Reaching out early makes a meaningful difference. gooi111's responsible gaming support team is available 24 hours a day, 7 days a week, including during Eid, Ramadan, Durga Puja, and all public holidays. There is no judgement, no pressure, and no obligation to continue playing.

Contact gooi111 Support

The fastest way to activate any responsible gaming tool — including immediate self-exclusion — is to contact the gooi111 support team directly:

• Email: support@gooi111.app — available 24/7; responses within a few hours for responsible gaming requests, which are treated as priority cases.
• Live Chat: The live chat feature in your gooi111 account dashboard connects you to a trained support agent in real time. If you tell the agent you need responsible gaming assistance, they will fast-track your request.

What to Say When You Reach Out

You do not need to give a detailed explanation to activate a tool. Simply stating one of the following is sufficient — the support team will handle the rest:

• "I want to self-exclude. Please close my account." (specify duration if you have a preference)
• "I need a 30-day time-out on my account immediately."
• "I want to set a monthly deposit limit of ৳[your chosen amount]."
• "I am concerned about my gambling and need to speak with someone."

Supporting a Friend or Family Member

If someone close to you is experiencing difficulties with gambling, it can be hard to know how to help. The most important things you can do are: listen without judgement, avoid lending money to fund gambling activity, encourage them to use the tools on this page, and support them in seeking professional help if the problem is serious. You can also contact the gooi111 support team on behalf of a player if you have their account details and their consent.