gooi111 Privacy Policy

Information We Collect

gooi111 collects personal information about you in several ways throughout the course of your relationship with the platform. The categories of data we collect, and the contexts in which they arise, are detailed below.

Registration Data

When you create a gooi111 account, you provide us with the following information directly:

• Full legal name (as it appears on your government-issued identity document);
• Date of birth (used to verify that you are 18 years of age or older);
• Email address (used for account communications, verification, and support);
• Mobile phone number (used for two-factor authentication and account alerts);
• Preferred currency — Bangladeshi Taka (BDT) is the default and only supported currency on gooi111;
• Username and password (your login credentials — passwords are stored in hashed, non-reversible form).

Identity Verification (KYC) Data

As part of our Know Your Customer (KYC) process and anti-money laundering (AML) compliance obligations, we may request and collect:

• A copy of your government-issued photo identification (National Identity Card or passport);
• Proof of address documentation (utility bill, bank statement, or official government correspondence dated within 90 days);
• Proof of payment method ownership (such as a screenshot of your bKash, Nagad, or Rocket account registered under your name);
• Source of funds documentation where deposit or withdrawal volumes exceed defined th resholds.

Financial Transaction Data

Every deposit, withdrawal, and internal wallet movement on your gooi111 account generates a financial record. This includes:

• Payment method identifiers (such as the registered mobile number associated with a bKash, Nagad, Rocket, or Upay account);
• Transaction amounts in BDT (৳);
• Transaction timestamps, reference numbers, and processing status;
• Card number fragments (last four digits only) where Visa or Mastercard is used — full card numbers are never stored by gooi111.

Behavioural & Usage Data

When you use the gooi111 platform, we automatically collect certain technical and behavioural data, including:

• IP address and approximate geographic location derived from it;
• Device type, operating system, browser type, and version;
• Pages visited on the gooi111 website, time spent on each page, and navigation path;
• Games played, bet amounts, session duration, and game outcomes (used for responsible gaming monitoring and platform improvement);
• Login timestamps and session activity logs.

Communications Data

When you contact the gooi111 support team — whether via live chat, email at support@gooi111.app, or any other channel — we retain a record of the correspondence, including the content of messages and any attachments you provide. This record is maintained for quality assurance, dispute resolution, and compliance purposes.

How We Use Your Data

gooi111 uses the personal data we collect strictly for the purposes described in this section. We do not use your data for any purpose that is incompatible with the reason it was originally collected without first seeking your consent.

Marketing Communications

gooi111 may send you promotional emails or SMS notifications about bonuses, new games, seasonal offers (such as Eid promotions, BPL season bonuses, or Pohela Boishakh specials), and platform updates. We will only send marketing communications where you have explicitly consented to receive them during the registration process or at a later point through your account settings. You may withdraw consent to marketing communications at any time by updating your account notification preferences or by contacting our support team.

Automated Decision-Making

Certain gooi111 systems use automated processes — for example, fraud detection algorithms and responsible gaming monitoring tools — that may result in automated decisions affecting your account, such as flagging a transaction for manual review or triggering a temporary account hold. Where an automated decision has a significant effect on your access to the platform, you have the right to request human review of that decision by contacting the support team.

Legal Basis for Processing

gooi111 processes your personal data on one or more of the following legal bases, depending on the purpose for which the data is used:

Contractual Necessity

The majority of data processing carried out by gooi111 is necessary for the performance of the contract between you and the platform — specifically, to create and manage your account, process your deposits and withdrawals, settle your bets and game outcomes, and provide customer support. Without this processing, gooi111 cannot deliver the core services of the platform to you.

Legal Obligation

gooi111 is required to process certain categories of personal data to comply with applicable legal obligations, including anti-money laundering (AML) regulations, know-your-customer (KYC) requirements, and record-keeping obligations applicable to online gaming and financial services platforms. This processing is mandatory and cannot be opted out of; however, it is carried out in accordance with the security and access controls described in this Policy.

Legitimate Interests

gooi111 processes certain data — including behavioural and device data used in fraud detection, platform analytics, and responsible gaming monitoring — on the basis of our legitimate interests in operating a secure, fair, and responsible platform. Where we rely on legitimate interests, we conduct a balancing assessment to confirm that our interests do not override your fundamental privacy rights.

Consent

Where gooi111 relies on your consent as the basis for processing — principally for optional marketing communications — you are always free to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal, and without any impact on your ability to use the core gooi111 platform.

Data Sharing & Third Parties

gooi111 does not sell, rent, or trade your personal data to third parties for their own independent commercial purposes. However, the operation of the platform involves engagement with a number of trusted third-party service providers who process personal data on our behalf and under our instruction. All third-party processors are bound by data processing agreements that require them to protect your data to a standard no less rigorous than that applied by gooi111 itself.

Payment Service Providers

To facilitate deposits and withdrawals, gooi111 shares the minimum necessary financial transaction data with our payment processing partners. These include mobile financial service providers such as bKash, Nagad, Rocket, and Upay, as well as card processing networks for Visa and Mastercard transactions. Payment providers receive only the data required to execute and verify the relevant transaction; they do not receive your full game history or communications data.

Game Software Providers

Casino games on the gooi111 platform are delivered by licensed third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive session-level data (such as the game session token and bet amounts) to facilitate game delivery and to calculate and return results. They do not receive your personally identifiable registration data unless it is necessary for a specific compliance purpose.

Identity Verification Services

Where gooi111 uses a third-party identity verification service to assist with KYC document review, that provider will receive the documents you submit for verification. All identity verification partners engaged by gooi111 operate under strict data protection agreements and are prohibited from using your data for any purpose other than the specific verification task.

Legal and Regulatory Disclosures

gooi111 may disclose your personal data to law enforcement agencies, regulatory bodies, or courts where required to do so by applicable law, by a lawful court order, or by a regulatory direction. In such cases, gooi111 will disclose only the data that is strictly required to satisfy the legal obligation, and where possible will notify you of the disclosure unless prohibited from doing so by law.

Cookies & Tracking Technologies

The gooi111 website uses cookies and similar tracking technologies to ensure the platform functions correctly, to remember your session state and preferences, and to gather anonymised analytics data that helps us improve the platform experience for all players.

What Are Cookies?

Cookies are small text files stored on your device by your web browser when you visit a website. They allow the website to recognise your device on subsequent visits and to retain information about your session. Cookies do not contain executable code and cannot be used to access other data on your device.

Types of Cookies Used by gooi111

• Strictly Necessary Cookies: These cookies are essential for the gooi111 platform to function. They include session authentication tokens (which keep you logged in during a session), security cookies used to detect fraudulent login attempts, and cookies required for the correct display of game content. These cookies cannot be disabled without breaking core platform functionality.
• Functional Cookies: These cookies remember your preferences, such as your selected display language and notification settings, so that you do not need to re-enter them on each visit.
• Analytics Cookies: gooi111 uses anonymised analytics data to understand how players navigate the platform, which games are most popular, and where technical issues occur. Analytics data is aggregated and does not identify individual players.
• Responsible Gaming Cookies: These cookies support gooi111's responsible gaming tools, for example by tracking session duration so that session-time alerts function correctly.

Managing Cookies

You can control and manage cookies through your browser settings. Most modern browsers allow you to view, block, or delete cookies via the browser's privacy or settings menu. Please note that disabling strictly necessary cookies will prevent the gooi111 platform from functioning correctly and may result in your inability to log in or access games. Disabling other cookie categories may limit certain platform features but will not prevent you from accessing the core service.

Data Retention & Deletion

gooi111 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, to meet our legal and regulatory obligations, and to resolve any disputes that may arise. The retention periods applicable to the main categories of data we hold are summarised below.

Account Closure and Data Deletion

When you close your gooi111 account, we will cease all active processing of your personal data for marketing and operational purposes. However, we are required by law to retain certain categories of data — particularly financial transaction records and KYC documents — for the periods specified above. At the end of the applicable retention period, data is securely deleted or anonymised so that it can no longer be linked to you as an individual.

If you wish to request deletion of your personal data before the end of a mandatory retention period, please note that gooi111 may be unable to fulfil such a request in full where retention is required by law. We will clearly communicate which data we are obligated to retain and for how long, and confirm deletion of all data that is not subject to a legal retention requirement.

Your Privacy Rights

As a registered player on gooi111, you hold the following rights in relation to the personal data we hold about you. To exercise any of these rights, please contact the gooi111 support team at support@gooi111.app with a clear description of your request. We will acknowledge your request within 5 business days (Bangladesh Standard Time, UTC+6) and aim to resolve it fully within 30 calendar days.

• Right of Access: You may request a copy of the personal data gooi111 holds about you. This is sometimes called a Subject Access Request (SAR). We will provide the data in a structured, commonly used, machine-readable format where technically feasible.
• Right to Rectification: If any of the personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. Basic account details such as your email address and phone number can be updated directly through your account settings panel.
• Right to Erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent (and no other legal basis applies), or where the data has been processed unlawfully. As noted in the Data Retention section, certain categories of data cannot be deleted before the end of their mandatory retention period.
• Right to Restriction of Processing: In certain circumstances — for example, where you contest the accuracy of data we hold, or where processing is unlawful but you prefer restriction over deletion — you may request that we limit our processing of your data to storage only, pending resolution of the relevant issue.
• Right to Data Portability: Where data is processed on the basis of your consent or contractual necessity, and by automated means, you may request that we provide your personal data in a portable format so that it can be transferred to another service provider.
• Right to Object: You have the right to object at any time to processing of your personal data that is carried out on the basis of legitimate interests, including profiling for fraud detection purposes. gooi111 will cease such processing unless we can demonstrate compelling legitimate grounds that override your interests, or that the processing is necessary for the establishment, exercise, or defence of legal claims.
• Right to Withdraw Consent: Where processing is based on consent — primarily for marketing communications — you may withdraw consent at any time via your account notification settings or by contacting support. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.

Data Security Measures

gooi111 implements a layered set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. While no online platform can guarantee absolute security, the following controls represent gooi111's commitment to maintaining a secure data environment.

Technical Controls

• Transport Layer Security (TLS): All data transmitted between your device and the gooi111 platform is encrypted using industry-standard TLS protocols, preventing interception during transmission.
• Password Hashing: User passwords are never stored in plain text. gooi111 uses a strong, salted cryptographic hashing algorithm so that even if our database were compromised, passwords could not be recovered from the stored hash values.
• Encrypted Document Vault: KYC identity documents are stored in an encrypted document vault with strict access controls. Only authorised compliance personnel with a legitimate business need can access identity documents, and all such access is logged.
• Intrusion Detection Systems: gooi111 operates continuous network monitoring and intrusion detection systems to identify and respond to suspicious activity in real time.
• Regular Security Audits: The gooi111 platform undergoes regular security assessments, including penetration testing and vulnerability scanning, to identify and remediate potential weaknesses before they can be exploited.

Organisational Controls

• Access to personal data is granted on a strict need-to-know basis. Platform staff are not granted broad access to player data; access privileges are scoped to the specific functions of each role.
• All staff who handle personal data receive regular training on data protection obligations and security best practices.
• Third-party service providers who process data on behalf of gooi111 are assessed for security compliance before engagement and are bound by contractual data protection obligations.

Security Incidents

In the event of a data security incident that poses a risk to your rights and freedoms as a data subject, gooi111 will notify affected players without undue delay after becoming aware of the incident. The notification will describe the nature of the incident, the categories of data affected, the likely consequences, and the measures taken or proposed to address the incident and mitigate its effects.

If you believe that your gooi111 account has been compromised, or if you identify a potential security vulnerability on the platform, please report it immediately to support@gooi111.app. We take all security reports seriously and will investigate and respond to every credible report we receive.

Policy Updates

gooi111 reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, changes in applicable law, or new platform features that involve the collection or use of personal data. When material changes are made, we will publish the revised policy on this page with an updated effective date and, where the changes are significant, notify registered players via email. We encourage you to review this page periodically to stay informed about how we protect your data.